This web site airlinescustomersupport.org including the mobile site, Smartphone App Platforms such as iOS, Android, Windows is published and maintained by Airlines Customer Support Private Limited (“Airlines Customer Support”). By accessing or using the Site or by using the Service on the Site you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. When you access any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of Airlines Book Flightor otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink. The sub-sites, webpage, hyperlink may contain such additional terms and conditions of use as may be set out in such sub-sites, webpage, hyperlink.

Airlines Customer Support may add to, append or remove any part of these Terms and Conditions of Use at any time, without prior notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.


For everyone’s ease, our use of the following terms in these Terms & Conditions shall have the meaning mentioned below:

"Booking/Reservation" - a negotiation process with the Travel Supplier done by you while using this Site for the purpose of securing one or more Services (i.e. Airlines, Hotels, Car Rental suppliers) that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.

In order to complete a Booking/Reservation the following steps are taken to ensure its validity: When we place Service Components on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book Now" on the payment page (entitled "Review ALL Details and Book Now") of the Site.

Once you have done so you have extended Airlines Customer Support an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Component(s) from the relevant Travel Supplier(s) (your "Booking/Reservation"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion. Also, the Airlines Customer Support email confirmation is NOT the contractual acceptance of the Booking/Reservation, but merely an acceptance that we have received your offer. We will need to check the availability of the relevant Service Component(s).

If the relevant Service Component is available, your Booking/Reservation will be processed. The contract pertaining to the relevant Booking/Reservation is formed when payment in full has been received. The contract between you and the relevant Travel Supplier will relate only to those Service Components confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.

The terms of your Booking/Reservation (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking/Reservation stage you can only cancel or change the details (such as names or destinations) of your Booking/Reservation at our sole discretion and in accordance with these Terms & Conditions.

These Booking/Reservation processes will apply to any of our individual Service Component's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking/Reservation process. We reserve the right to change the Booking/Reservation process at any time, with changes automatically taking effect from the date such changes are posted on the Site.

At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers. Passenger name must match Government issued photo ID correctly.

In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.

Neither Airlines Customer Support nor its partners accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported by any airlines due to non-fulfillment of the above.

  • Government entry/exit fees may apply, depending on your destination
  • These are your sole responsibility and will be additional to your Booking/Reservation charges
  • All travelers on your Booking/Reservation (if more than one passenger) must travel on the same itinerary

Individual passengers cannot be added to, and/or deleted from your Booking/Reservation. Airlines Customer Support reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking/Reservation or allow Airlines Customer Support to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.

  • Each Service Component listed in your Booking/Reservation is provided by the respective Travel Supplier
  • Frequent traveler points and/or miles may or may not be available for any portion of your Booking/Reservation. You must check this with the relevant Travel Supplier.

Once you have made your Booking/Reservation, you cannot transfer or change the name(s) or destination(s) listed in your Booking/Reservation.

Your Booking/Reservation will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.

The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.


Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking/Reservation, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the customer service representative for more details

Prices quoted for Service Component(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Payment must be made in full with a valid credit or debit card at the time of Booking/Reservation. Airlines Customer Support accepts all major credit or debit cards with a verifiable billing address.

You hereby authorize Airlines Customer Support and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking/Reservation.

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking/Reservation.

All offers, prices, and conditions of sale may be subject to:

  • Change without advance notification.
  • Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions.
  • Reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply).
  • Other conditions/restrictions (e.g. weather conditions).
  • Availability.

If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. Once ticketed we will notify you with appropriate communication regarding the booking and that is when a reservation shall be deemed complete.


All changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages and cruises do not allow any date or name changes after the booking is completed. Airlines Customer Support does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes. Name Change, date change & routing changes will be subject to airline penalties.


All of our airline, hotels, and car rental bookings/reservations are 100% non-refundable. In some cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. The credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We strongly recommend you to discuss any such scenarios with a customer service representative. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your next booking with the same airline and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable Airlines Customer Support post-ticketing fees. All such changes are subject to airline's fare rules, policies and procedures, which are not under our control.


Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged. Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.


Payment must be made in full with a valid credit or debit card at the time of Booking/Reservation. We accept credit cards and debit cards issued in US, Canada and several other countries. For more information around this please contact your customer service representative.

Your credit/debit card may be billed in multiple charges/transactions totaling the final total price given to you at the time of the booking. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for non-credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction.

Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.

Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.


Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves all the right to apply any revisions to the requested seat allocation without any prior notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests. Click here to view the list of airlines and phone numbers.


If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each airline, please visit our Baggage Fees page. Baggage fees range from $15 up to $200 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.


When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our Baggage Fees. For better understanding, please visit our link containing detailed information about the baggage policy of different airline carriers.


For flights within the U.S., federal rules require any limit on an airline's baggage liability to be at least $3,300 per passenger. For international travel (including domestic portions of international journeys) different liability limitations apply to the loss, delay, or damage to baggage. If the Montreal Convention applies, the limit is 1,131 Special Drawing Rights (approximately $1700) per passenger unless a higher value is declared in advance and additional charges are paid. If the Warsaw Convention applies, the limit is approximately $9.07 per pound ($20 per kilogram) for checked baggage and $400 per passenger for unchecked baggage unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of valuable articles. Airlines assume no liability for fragile or perishable articles. Further information may be obtained from the airline.


Airlines Customer Support follows a well-defined cancellation and refund policy. In case of any unforeseen incidents, we provide our customers an option to cancel their flight tickets. We offer to cancel the tickets without charging any cancellation fees if it is done within 4 hours of booking. However, if the customer decides to cancel a ticket 24 hours after the time of booking, a nominal cancellation fee will be charged.

Execution of any cancellation or refund request will be carried out only after receiving a confirmation from the respective customer. Also, customers will be notified about all the developments that take place regarding the cancellation or refund request via mail.


Airlines Customer Support.com does not include Low Cost Carriers (LCCs) under its Cancellation & Refund Policy. It means that the tickets booked for an LCC are non-refundable even when the customer cancels it within 4 hours of booking. This holds true for all the LCCs listed on our portal, irrespective of the refund policy governed by the airline.

Below are the list of LCC Airlines covered under Low Cost Carriers (LCCs). For any assistance, feel free to call us on our toll-free number. We are available round-the-clock.

  • Air Tran Airways
  • Allegiant Air
  • Frontier Airlines
  • Go!
  • JetBlue Airways
  • Southwest Airlines
  • Spirit Airlines
  • Sun Country Airlines
  • Virgin America